Delete Your ChefUp Account
Last updated: April 27, 2026
ChefUp ("we", "our", "us") is operated by Headwater Labs. This page explains how to permanently delete your ChefUp account and all associated personal data.
How to Delete Your Account from Within the App
You can delete your account at any time, directly from the ChefUp mobile app:
Step 1. Open the ChefUp app and sign in.
Step 2. Tap the Profile tab in the bottom navigation bar.
Step 3. Tap Settings.
Step 4. Scroll to the bottom and tap Delete Account.
Step 5. Confirm the deletion when prompted. Your account is deactivated immediately and you are signed out. Your personal data is then permanently erased after a 30-day grace period (which protects against accidental deletion); see the retention table below for the few categories we are legally required to keep longer.
How to Request Deletion by Email
If you cannot access the app or prefer to make a manual request, email us at hello@chefup.io with the subject line "Account Deletion Request". Please include the email address associated with your ChefUp account so we can verify and process the request.
We will action verified deletion requests within 30 days.
What Data Is Deleted
When you delete your account, the following data is permanently removed from our systems:
- Your account credentials (email, password hash, AWS Cognito user record)
- Your profile (display name, dietary requirements, allergies, family member profiles)
- Your pantry contents and pantry history (items added, removed, and the reasons recorded)
- Your saved and generated recipes
- Photos you submitted for ingredient scanning
- Voice input transcripts associated with your account
- Subscription identifiers tied to your account in RevenueCat
- Push notification tokens registered to your device(s)
What Data Is Retained, and Why
| Data | Retention | Reason |
|---|
| Anonymised, aggregated analytics (e.g. screen views, feature usage) |
Indefinitely |
Cannot be linked back to you once your account is deleted; used to improve the app. |
| Crash reports (Sentry) |
90 days |
Required for debugging stability issues. User identifiers are removed when the account is deleted. |
| Encrypted backups |
Up to 30 days after account deletion |
Backups are rotated on a 30-day cycle. Your data is purged from backups within this period. |
| Records required by law (e.g. payment receipts, tax records) |
As required by applicable law |
UK and EU tax authorities require us to retain financial records for up to 6 years. |
Third-Party Services
Some data may be held by third-party processors. When you delete your account, we issue corresponding deletion requests to:
- AWS Cognito — your sign-in is disabled immediately, and your authentication record (email, name) is permanently deleted when the 30-day grace period ends.
- RevenueCat — your subscriber identifier is removed.
- OpenAI & Replicate — submitted images, voice transcripts, and recipe-generation requests are not associated with a personal identifier on their side; they are processed transiently for ingredient detection, parsing, and recipe/image generation.
- Firebase Analytics — analytics data is anonymised and cannot be linked to you after deletion.
- Sentry — your user identifier is scrubbed from future crash reports.
Need Help?
If you have any questions about deleting your account or your data, contact us at hello@chefup.io.
For more information about how we handle your data, see our Privacy Policy.